We aim to deliver the freshest Cakes and the most vibrant Flowers Bunch to ensure your special moments are memorable.
However, if you’re not satisfied with your purchase, please review our return and refund policy below:
Eligibility for Returns & Refunds:
Returns and refunds are applicable only if the product is damaged, defective, or incorrect upon delivery.
Perishable items like cakes and flowers are non-returnable once delivered, unless there is a quality issue.
Reporting Issues:
To be eligible for a refund or replacement, please report any issues within 2 hours of delivery.
Provide clear photos of the damaged or incorrect items and a brief description of the issue.
Non-Refundable Scenarios:
If the recipient is unavailable at the delivery address, resulting in delayed or failed delivery.
If incorrect delivery details were provided by the customer.
Minor variations in flower arrangements or cake decorations due to seasonal availability.
Refund Process:
Once your claim is reviewed and approved, refunds will be processed within 5-7 business days to your original payment method.
If a replacement is preferred, it will be arranged at the earliest convenience.
Contact Us:
For any concerns, please contact our Customer Support team with your order number and details for quick assistance.
Your satisfaction is important to us, and we strive to ensure a smooth and delightful experience with every order!